TERMS AND CONDITIONS

General Info

Prices and availability may vary. AmericanTireStores.com does not guarantee availability until orders are processed. You will be notified either or e-mail of any problems that may occur. AmericanTireStores.com will not be responsible for computer or human errors. AmericanTireStores.com will not be held responsible for incorrect tire or wheel sizing, make or model. Please check your order carefully and contact us at customerservice@AmericanTiresStores.com if you have any questions.

Returns and Exchanges

Returns and exchanges must be made within 7 days of the delivery date. Returning of merchandise will require a Return Goods Authorization Number and all non-defective returns are subject to a 15% restocking fee ($15 minimum). We will issue a refund for the product when the returned merchandise meets AmericanTireStores.com return guidelines (please see Return Check List). The cost of shipping will be credited only in instances where the return is a result of AmericanTireStores.com error. Otherwise, a shipping cost will still apply. Credit will be given less all-shipping fees and restocking fees. All merchandise must be in good condition.

No return will be accepted if tires or wheels are mounted or used in any way. There will be no return or exchanges accepted on special order tires.

Credit will be issued the same way as purchased.

Cash purchases will be issued a refund check.

Damaged Products

If your product has been damaged as a result of shipping, you must contact us within 48 hours of shipping receipt. Please email us immediately at customerservice@AmericanTiresStores.com, otherwise email cancellation will NOT be accepted.

Manufacturer's Warranty

AmericanTireStores.com provides coverage/warranty against product defects only. Warranties are determined and provided by manufacturers. All other warranties do not apply. Customers must provide for their own shipping. email us at customerservice@AmericanTiresStores.com to receive a Return Goods Authorization Number.

Shipping

AmericanTireStores.com uses major shipping carriers, which varies in delivery time. Please allow 2-10 business days for your order to ship. Allow additional days for wheel and tire packages and non-stocking orders. AmericanTireStores.com will not be responsible for shipping delays after products have left our warehouse. Overnight, 2nd and 3rd day order applies only to stock on hand. All overnight, 2nd and 3rd day orders cannot be guaranteed unless confirmed by telephone. Please email us at customerservice@AmericanTiresStores.com for all overnight, 2nd and 3rd day order confirmations. Orders placed by credit card will only be shipped to the billing address of that card. No P.O. Box or APO addresses will be accepted. Actual shipping weights may vary from shopping cart weights. Shopping cart weights have been adjusted to include shipping and handling, fuel surcharges, and other applicable fees.

Shipments to Hawaii, Alaska and Canada and U.S. contiguous may incur higher shipping charges based on the shipping option available. Shipping times may vary. Ask your online representative for details.

Customer On-Site Pick-Up Orders will be processed within 48 hours after order placement. Please email us at customerservice@AmericanTiresStores.com for pick-up schedule.

Payment Methods

CREDIT CARD PAYMENT

  • Orders will only be shipped to the billing address associated with the card. No alternate addresses are allowed. No P.O. Box or APO addresses will be accepted.
  • AmericanTireStores.com verifies billing addresses through merchant services for fraud security purposes. Unverified billing addresses will not be processed until fixed by the cardholder. AmericanTireStores.com is not responsible for delay in shipping for non-matching billing addresses.

CASH

  • We accept cash for onsite pick-up customers only.
  • We do not accept Money Order, Cashier’s Check or Western Union payments.

Frequently Asked Questions

Got questions about choosing the right tires? Check out our FAQ for quick answers!

What is tire identification number and where can I find it?

The Tire Identification Number is the serial number and manufacturing date of your tire. Each tire must be registered with the manufacturer in order to be used for safety standard certification and for tire recalls. You can easily find the Tire Identification Number by looking at the tire’s sidewall. The serial code starts with “DOT” and followed by the 8 - 13 characters that represent its date of manufacture.

What is the proper load rating for my vehicle?

Automobile manufacturers run through some tests to know the maximum weight capacity of your tire depending on its size and pressure. Load rating is identified in alphabetical order and can be found on the sidewall of your tire. You have to look for the Gross Vehicle Weight Rating of your vehicle which can be found in the owner’s manual. Then with the load index of your new tire, multiply it by four to get the maximum load capacity. You should get higher results than GVWR to get correct rating.

How to determine the tire warranty rating?

Online Wheels Direct will assess the overall tire warranty rating through the aspects of the following: tire components, tread life, conformity, balance, warranty period, and other notable manufacturer’s warranties that can be applied. Check the authorized warranty handout for more specific details.

How to identify the proper air pressure for my tires?

Since the proper air pressure is provided by your automobile manufacturer, you can check the tire information label and owner’s manual.

Is it fine to use two winter tires only?

You can use two winter tires but it would cause problems in the long run. It is highly recommended by the leading vehicle manufacturers to use all four winter tires for safe winter driving experience. Driving in winter condition is challenging when you are not using proper tires. When you install four winter tires, it can improve the handling control and balance of your vehicle. It is important to keep the traction at same level in order to avoid losing the traction control system.

How to know my tire size?

You can simply check the sidewall markings of your current tire and look for tire dimension. Tire size looks like: P215/65 R15 which includes the Tire Type, Tire Width, Aspect Ratio, Construction, and Wheel Diameter. If you are uncertain about your tire size, you can also use the Online Wheels Direct feature - Shop for Tires by Vehicle. By simply entering your vehicle model, we will provide available tires specifically for your vehicle. Then you may also choose for Original Equipment replacement or upgrade and other tire specifications.

How will I know which tire size suits my vehicle?

If you are not sure which tire size to get, simply check the sidewall of your Original Equipment tires or the owner’s manual to verify the size. You can search on Online Wheels Direct site for specific vehicle to get the appropriate tire size. You can modify your search if needed. Just always consider the tire diameter, speed rating, and other sidewall markings. You can also visit Online Wheels Direct distribution center or call our representative for assistance.

Have Questions?

We’re Open in Hollywood CA

Do you need assistance selecting the proper tires for your vehicle? Our team of highly qualified experts is ready to assist you with their knowledge and enthusiasm. Simply pick up the phone and call us. Alternatively, send us an email or a text and we can talk.

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